Policies

Registration:

A $140 + HST non-refundable deposit is required upon registration to hold your child’s spot. The remaining balance must be paid prior to the first lesson.
If you have not made full payment before the second lesson, Super Swims has the right to cancel your registration and loss of deposit will occur.
Super Swims accepts payment through Debit, Visa, Mastercard, AMEX, E-Transfer, or Cash.
For new families, the first lesson is considered a trial at the discretion of Super Swims.
Super Swims reserves the right to terminate a child’s lessons at any time at its sole discretion, in which case a refund will be provided for the remaining sessions.

Cancellation:

There are no refunds. Only credits will be issued to remain on file.
If you decide to terminate lessons for any reason, there will be loss of deposit and the cost of lessons up to the date of cancellation will remain as a credit note, valid for one year.
If you decide to change your time slot or day, any discrepancy between number of classes or monetary value will be kept as a credit note on file. Alternatively, if the switch to a different day results in an increased number of classes remaining, the difference would be charged.
If Super Swims needs to cancel lessons due to mechanical difficulties, pool foulings, and inclement weather, a makeup day or credit on file will be provided at the discretion of Super Swims.

General:

Any child five years of age and younger (until their 6th birthday) or any child not fully toilet trained must wear a swim nappy (this is not a disposable swim diaper - no snaps or velcro is allowed). There are no exceptions and you may purchase a swim nappy for $20 including HST.
You agree not to attend Super Swims if you have experienced any of the following: fever, chills, cough, shortness of breath, difficulty swallowing, sore throat, loss of smell or taste, nausea, vomiting, diarrhea, headaches, muscle aches, extreme tiredness, pink eye, or anything contagious.
Photography is not permitted in the pool area unless permission is given by the supervisor.
Indoor shoes must be worn.
There is no food permitted in the facility.
There are no guaranteed makeup classes for absences and no instructor guarantees.
In order to be offered a makeup class, you must provide written notice of your absence a minimum of 6 hours in advance. If you “no show” to your class, there will be no opportunity for a makeup class. There are no exceptions.

SUPER SWIMS